From 20 Minutes to 20 Seconds: Automate Dental Eligibility, Claims & Collections Without Leaving Your PMS

The Hidden Cost of Manual Eligibility

Every dental front desk runs the same losing race: pull up the payer portal, rekey the patient details, wait, copy the benefits back into the PMS, hope nothing got transcribed wrong, and repeat for every patient on the schedule.

• 15–20 minutes per verification

• Multiplied across every chair, every location, every single day

• Every manual step is a place where an error enters — and a denial waits to happen months later

What This Session Covers

This isn’t a product pitch and it isn’t a roadmap demo. It’s a look at how the problem was solved in production, using a dental group already running this on Open Dental:

• 40% of administrative eligibility burden automated

• 60% fewer data entry errors

• Front desk staff no longer bounce between portals every morning

What You’ll See Live

• Manisha will frame the business case, where the manual eligibility burden actually costs dental groups, and what changes when the revenue cycle runs on one connection

• Arun will show the live writeback inside a real PMS — verified eligibility data landing in native fields without anyone typing it

• Arna will walk through what happens when the same connection that handles eligibility also carries your claims, status checks, and remits

• The takeaway: one connection, one integration, the full revenue cycle and your staff never has to leave the system they already know