In ten years of our company, there are many things that we here at Mindbowser are happy about. One of these things is that we have over 80% customer retention rate and this is a stat we are very proud of. This means 8 out of 10 customers have chosen Mindbowser as their technology partner year after year. While we are very content of this, of course, we are continuously working to keep this intact as well as improve over the coming years.
In fact, here are a few of the reviews we have received from our customers lately
So what are the reasons that our customers choose us? We rather asked our customers what made them super happy about working with us. While most of our customers claimed top communication and technical expertise as the top reason, we digged deeper through one to one online interviews and meetings with our clients. We asked our customers, what are the reasons beyond these.
This article outlines what we found. In this article, we talk about what exactly goes into our recipe to thrill our customers. While researching for this article, I found that our recipe actually does not have few great things but is rather a combination of many small things. These are the things that were never meticulously planned but have evolved as a process during our pursuit to thrill our customers.
Read on to learn more about the different things we do that thrills our customers.
After communication and technology, the reason most customers liked about working with us is that we take active participation in identifying their needs and requirements. We discuss a lot with our customers especially during the start of the project. During these conversations, our goal is to decipher the real needs and goals. Most times, we have been able to identify the needs of the customer that they themselves were not fully aware of and this is acknowledged by many customers as a major reason they have enjoyed working with us.
We believe in developing solutions using the appropriate architecture to make applications infallible and prevent future failures. Choosing the right software architecture allows for early and quick decisions, enables massive scalability, and acts as the basis of a strong foundation. All of these key aspects help customers save costs in the long run.
Most customers mentioned that while we have a blended model with most developers in India and having 12 hours difference from our customers, it has never been a hindrance to work. We have rather turned it into an advantage. The developers do daily standups and they work in a time schedule that has a daily overlap. Also, all developers at Mindbowser are ready to go the extra mile during release dates and demos so customers never really miss the presence of devs. In fact, the CTO of an HR Tech startup pointed out that
“The overall overlap has been a boon. The Indian and US team keep passing the baton every day resulting in the 2X work schedule for our startup.”
Being deeply involved in the start-up ecosystem, we strongly believe that all our clients need to be at the forefront of the technological landscape. For this, we offer all our clients opportunities such as Connect with AWS, Google Credits, event tickets to technology conferences, etc. This ultimately helps our customers grow in their journeys as well and save costs.
At Mindbowser, Founders are always part of the execution of every project. Be it be fixing bugs or testing releases, we ourselves are always involved. Numerous clients love this about us as it makes the experience more nuanced and personal. Many customers acknowledge that it’s a very different kind of conversation they have at the founder level and enjoy it.
At Mindbowser, my CTO and I teamed up to build an agency that can bring the best of tech and knowledge to founders.
In case you would like to discuss your options further, feel free to get in touch at ayush@mindbowser.com or book a 30 minutes free consultation call!
Get Free Consultation!Currently, our organization is close to 100 people. I believe this aspect acts as an advantage for our clients. The size is not too small to be incapable and slow as well as not large enough that one is too overwhelmed. All our clients enjoy the personalization available as well as the scalability achievable.
While we use industry standard-software to develop solutions, we also use the best-in-class services for effective communication. These include communication tools like Slack and Jira. Our development teams also use agile methodologies for managing projects along with Continuous Integration and Continuous Development (CI/CD) to ship software daily. This all makes our practices pretty standardized and predictable making the whole experience smooth.
We strongly believe that the design of a product makes or breaks it. To ensure the best design language and top-notch user experience, we have invested heavily in hiring and retaining the best talent in house. Our expertise in design makes sure that our solutions follow the latest design and UX trends.
A well-written code has a visible impact on the quality of your software. It is imperative to understand and measure the quality of your software and see if it is improving because of higher code quality. For these purposes, we do code quality audits using CodeGrip.tech, and the reports are provided to the customers as well. That way the customer, even if non-technical knows how well written is the code that runs their business.
Over the eight years of our operation, we have built a core team of exceptional talent and excellent leadership to guide our teams. Our 10X core team consists of project managers, technical heads, etc. that mentor our project teams and pilot operations in our organization. These exceptional leaders are your bridge with your development team and are committed to building the solution you require. Every project is always led by a 10X guy.
Our relationships with our clients go beyond just the development phase. We engage in promotion for your products through our various social channels and groups that we are part of. We get the word out on behalf of our customers to ensure that your product reaches the maximum reach it can on launch. This has many times resulted in the creation of a buzz for our customers without spending a penny.
Our customers also thoroughly enjoy being a part of the Shared research Group at Mindbowser. In this group, we frequently update our customers with the latest market research and industry reports. This helps our customers to be updated about the latest developments in a particular industry or the IT industry. This ultimately benefits our clients and enables them to make the best decisions possible for their products.
As technology partners for start-ups as well as for larger companies business, we strictly adhere to a “No corners cut” philosophy. We take no shortcuts, always make the right technology decision and take a stand on keeping things honest and process-driven. We have found that this overall keeps things predictable and clear for our customers.
At our organization, we always develop solutions and products with the end-user in mind.
At the start of the development process, we assess what could be the features the end-user will find exciting, and what can we do to enhance the user experience. Everything is planned accordingly.
We also check the software with an end-user perspective during various stages of the development process to make sure that we are on track. We firmly believe that all decisions made during development have to be in the best interest of the project. This may include cutting some features that are bloating the software or adding some features that we find crucial to the smooth functioning of the application. At the end of the day, we want to materialize the vision of our clients with our work.
One of the major reasons why our customers love to work with us is our employees. Our employees are thoroughly educated with the required technologies and aligned with the company’s core values. Intent and dedication drive our employees to bring their best to the table when it comes to customer satisfaction.
We are constantly looking to improve and step-up the quality of our services. For this, we are always open and welcoming to our customer’s feedback. We treat feedback as a learning opportunity and try to rectify any complications as quickly as possible. We take customer feedback on major parameters at every sprint.
Transparency is one of our strongest assets and our customers are a testament to that. We deliver builds on scheduled dates, communicate frequently and consistently, and our invoices never surprise. We maintain maximum clarity in our functioning and demonstrate excellent work ethics while communicating with our customers. We respond to all queries immediately with a 12 hour response time as the boundary limit. This has been one of the major reasons why our clients love to work with us.
In summary, we love what we do and work with you from start to finish and beyond that. We are an agile organization, always accessible to work with you. We value our clients and your satisfaction is our top priority. We view ourselves as an extension of your team and you as a part of our family. As your technology partner, we pride ourselves on being fully engaged with your company to help you find opportunities for growth and success. For us, our success is when our customers relate to us with the song “I’ll Be There For You” from the show Friends . Happy Reading !
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I collaborated with Mindbowser for several years on a complex SaaS platform project. They took over a partially completed project and successfully transformed it into a fully functional and robust platform. Throughout the entire process, the quality of their work...
President, E.B. Carlson
Mindbowser and team are professional, talented and very responsive. They got us through a challenging situation with our IOT product successfully. They will be our go to dev team going forward.
Founder, Cascada
Amazing team to work with. Very responsive and very skilled in both front and backend engineering. Looking forward to our next project together.
Co-Founder, Emerge
The team is great to work with. Very professional, on task, and efficient.
Founder, PeriopMD
I can not express enough how pleased we are with the whole team. From the first call and meeting, they took our vision and ran with it. Communication was easy and everyone was flexible to our schedule. I’m excited to...
Founder, Seeke
Mindbowser has truly been foundational in my journey from concept to design and onto that final launch phase.
CEO, KickSnap
We had very close go live timeline and MindBowser team got us live a month before.
CEO, BuyNow WorldWide
If you want a team of great developers, I recommend them for the next project.
Founder, Teach Reach
Mindbowser built both iOS and Android apps for Mindworks, that have stood the test of time. 5 years later they still function quite beautifully. Their team always met their objectives and I'm very happy with the end result. Thank you!
Founder, Mindworks
Our CISO was extremely impressed by Mindbowser’s work. It is pretty rare to see this kind of clean security report so early in the company’s journey. Huge Thank you for the disciplined approach here.
Founder, TrestleIQ
Mindbowser has delivered a much better quality product than our previous tech vendors. Our product is stable and passed Well Architected Framework Review from AWS.
CEO, PurpleAnt
The flexibility and capacity of the Mindbower staff has been impressive.
CEO, ProofPilot
I am happy to share that we got USD 10k in cloud credits courtesy of our friends at Mindbowser. Thank you Pravin and Ayush, this means a lot to us.
CTO, Shortlist
Mindbowser is one of the reasons that our app is successful. These guys have been a great team.
Founder & CEO, MangoMirror
Kudos for all your hard work and diligence on the Telehealth platform project. You made it possible.
CEO, ThriveHealth
Mindbowser helped us build an awesome iOS app to bring balance to people’s lives.
CEO, SMILINGMIND
They were a very responsive team! Extremely easy to communicate and work with!
Founder & CEO, TotTech
We’ve had very little-to-no hiccups at all—it’s been a really pleasurable experience.
Co-Founder, TEAM8s
Mindbowser was very helpful with explaining the development process and started quickly on the project.
Executive Director of Product Development, Innovation Lab
The greatest benefit we got from Mindbowser is the expertise. Their team has developed apps in all different industries with all types of social proofs.
Co-Founder, Vesica
Mindbowser is professional, efficient and thorough.
Consultant, XPRIZE
Very committed, they create beautiful apps and are very benevolent. They have brilliant Ideas.
Founder, S.T.A.R.S of Wellness
MindBowser was great; they listened to us a lot and helped us hone in on the actual idea of the app. They had put together fantastic wireframes for us.
Co-Founder, Flat Earth
Ayush was responsive and paired me with the best team member possible, to complete my complex vision and project. Could not be happier.
Founder, Child Life On Call
As a founder of a budding start-up, it has been a great experience working with Mindbower Inc under Ayush's leadership for our online digital platform design and development activity.
Founder, Courtyardly
The team from Mindbowser stayed on task, asked the right questions, and completed the required tasks in a timely fashion! Strong work team!
CEO, SDOH2Health LLC
Mindbowser was easy to work with and hit the ground running, immediately feeling like part of our team.
CEO, Stealth Startup
Mindbowser was an excellent partner in developing my fitness app. They were patient, attentive, & understood my business needs. The end product exceeded my expectations. Thrilled to share it globally.
Owner, Phalanx
Mindbowser's expertise in tech, process & mobile development made them our choice for our app. The team was dedicated to the process & delivered high-quality features on time. They also gave valuable industry advice. Highly recommend them for app development...
Co-Founder, Fox&Fork
