Why Providers Need a Virtual Companion

Patients often feel lost navigating appointments, instructions, medications, and the recovery process. A virtual patient companion bridges these gaps by offering guided support before, during, and after visits. It empowers healthcare teams to extend care beyond the clinic, without adding to their workload.

Automatically send visit instructions, medication reminders, and follow-ups

Proactively answer patient questions via chat, SMS, or

email

Sync with EHR for real-time updates and personalized content delivery

What a Virtual Patient Companion Can Do

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Proactive Patient Education

Send personalized checklists, prep instructions, and procedure expectations.

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Medication & Rehab Reminders

Automated nudges help patients stick to their treatment and recovery plans.

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24/7 Assistance

Chat or SMS-based access to a digital assistant that understands patient context.

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Seamless EHR Integration

Pull appointment data, allergies, diagnoses, and encounter summaries on the fly.

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Feedback & Compliance Tracking

Post-visit surveys and adherence analytics to monitor the quality of care.

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Multi-Platform Ready

Accessible through mobile apps, SMS, email, or embedded web experiences.

How the Patient Companion Workflow Runs

EHR integration
1

Capture Patient Visit Context

System reads appointment type, history, and care plans from the EHR.

2

Pre-Visit Guidance

Automated instructions sent for fasting, documentation, directions, and prep tips.

Patient Engagement
3

In-Visit Companion

Patients get access to FAQs, next steps, provider bios, and check-in instructions.

Data-Analytics (1)
4

Post-Visit Tracking

Patients receive reminders for medications, surveys, rehab tasks, and upcoming appointments.

Interactive Preview—See the Guided Flow Inside Your EHR

This demo illustrates how a virtual patient companion can be embedded into a health system’s communication infrastructure. It’s a sample build created by Mindbowser — not an off-the-shelf product.

Each message, logic, and user interface is tailored to your patients’ needs, clinical workflows, and compliance requirements.

Dashboard Overview

Active Patients

1,234

Medication Nudges Sent Today

567

Unread Questions

12

Adherence Rate

85%

Recent Outbound Messages

  • 10:30 AM SMS Medication reminder sent to John Doe.
  • 09:15 AM Email Visit instructions sent to Jane Smith.
  • 08:00 AM In-app Follow-up survey sent to Robert Brown.

Patient Profile

Patient Photo

Emily Davis

DOB: 03/15/1988 | Patient ID: ED88315

Insurance: Blue Cross Blue Shield

Upcoming Appointment

July 15, 2025, 2:00 PM

Dr. Lee - Annual Physical

Location: Main Clinic, Room 302

Current Medications

  • Lisinopril 10mg - Once daily
  • Atorvastatin 20mg - Once daily, evening
  • Vitamin D 2000 IU - Once daily

Today's Visit-Prep Tasks

Patient Chat

Hi, I'm feeling a bit itchy after starting the new antibiotic. Is that normal?
Hello! I see you're prescribed Amoxicillin. Given your documented penicillin allergy, this itching could be a reaction. Please stop taking the medication immediately and contact your doctor's office at (555) 123-4567.
Okay, thank you! Also, I have a blood test next week. Do I need to do anything special to prepare?
Yes, for your upcoming fasting blood glucose test on July 18th, please fast for 10-12 hours prior. This means no food or drink (except water) after 8 PM the night before.
Got it. And I was diagnosed with Type 2 Diabetes last month. What are some good resources for managing it?
Managing Type 2 Diabetes involves diet, exercise, and medication. I can share links to reputable resources like the American Diabetes Association (diabetes.org) for diet tips, exercise guides, and medication information. Would you like me to send those?

Scheduled Reminders

TimeChannelMessage PreviewStatus
08:00 AMSMSTime for your Lisinopril.Sent
01:30 PMEmailDon't forget your physical therapy session.Sent
06:00 PMIn-appReminder to take your Atorvastatin.Pending
09:00 PMSMSQuick survey about today's visit.Pending

Reports & Analytics

Bar Chart: Medication Adherence by Week

Pie Chart: Questions by Topic

Line Chart: Survey Scores Over Time

Fast Launch—Any FHIR EHR or Stand-Alone

Virtual patient companion launches in multiple ways:

Virtual Patient Companion

Why Providers Choose Custom Over Off-the-Shelf Tools

Off-the-Shelf Tools

Mindbowser Custom Build

No IP ownership or product control

IP & Ownership

Full IP and feature ownership

Data hosted and governed by vendor

Data Control

You control data hosting and access

Rigid templates, limited customization

Workflow Fit

Built entirely around your workflows

Generic experience, not role-specific

User Experience

Designed for your patient journey

Limited to API layer, shallow connections

Integration Depth

Deep, workflow-specific EMR integration

Built For Patient Experience Teams—Ready Across FHIR R4 & HL7

Designed For

Clinicians, Patient Experience Teams, Care Navigators

Clinicians, Patient Experience Teams, Care Navigators

App Type

Cloud-based or Embedded Patient Assistant

Cloud-based or Embedded Patient Assistant

FHIR Versions

R4, STU 3, HL7 v2 (optional)

R4, STU 3, HL7 v2 (optional)

EHR Support

Epic, Cerner, Athena, Allscripts, Salesforce Health Cloud

Epic, Cerner, Athena, Allscripts, Salesforce Health Cloud

Category

Patient Engagement & Experience

Patient Engagement & Experience

HIPAA-Ready

Secure, compliant, and built for safe PHI handling

Secure, compliant, and built for safe PHI handling

See How We’re Making a Difference

 “The Patient Companion helped us cut down no-shows by 38% and boosted follow-up compliance across surgical departments.”
— Director of Patient Experience, Regional Medical Center

Why We’re Your Greatest Fit

We don’t just deliver solutions we build partnerships that drive transformation. With a proven track record in healthcare technology, we understand the industry’s unique challenges and offer customized solutions to help you achieve breakthroughs.

Ready to Try a Smarter Way to Support Patients?

Book a call for a walkthrough of our patient-friendly automation solution.

Get Started Today

Compliance-Driven Services

Our developers are HIPAA certified and skilled in various healthcare regulations, including GDPR and HITECH. We create HIPAA-ready solutions, ensuring security and compliance with all necessary standards. Trust us to deliver robust, compliant healthcare software that protects patient data.

Our Clients

Our Partner Ecosystem

EHRs

API Platform

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End-to-End Healthcare Technology Services

We go beyond core healthcare solutions by offering a comprehensive suite of technology-driven services that enhance scalability, efficiency, security, and user experience.

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