Clinical Expertise, Tech-Driven
Deep healthcare knowledge ensures technology aligns with real-world clinical workflows, driving impact.
Patient Experience Teams, Call Center Agents, Clinicians
EHRs
API Platform
Wearables
Cloud
Capture, route, and resolve every patient query through one intelligent workflow — HIPAA-compliant, customizable, and fully EHR-integrated.
Start with a Free Discovery Call
When patients reach out, delays and fragmented processes can frustrate them and overwhelm your staff. A custom-built healthcare contact center automation platform transforms how you handle communication — from intake to resolution — across voice, chat, SMS, and email.
Route calls based on intent, urgency, and patient profile
Instantly surface insurance and eligibility before call transfer
Secure message or escalate queries to live agents with full patient context
Answer calls, chats, and queries faster — without extra staff.
Pull live insurance, visit history, and care plans directly into the triage flow.
Intelligently decide when to resolve, route, or escalate patient issues.
Facilitate private, compliant communication between agents and clinicians.
Monitor status changes, queue wait times, and SLA adherence in real time.
Deploy as a standalone call center system or embed within your EHR ecosystem.
Auto-detect patient identity, insurance, and reason for contact using voice or chatbot.
The system matches the query with the department, urgency level, and schedules a callback if needed.
AI resolves routine queries; complex ones are escalated with full context.
Real-time insights on volume, wait times, SLA, and agent performance.
This interactive preview shows how the healthcare contact center automation solution operates in a real-world scenario. Built by Mindbowser, this is a fully customizable platform, not an off-the-shelf product.
Every script, rule, and integration is tailored to your compliance protocols and patient communication needs.
Healthcare contact center automation runs in two modes:
Map inbound and outbound patient workflows — from appointment calls to billing questions and insurance queries.
Connect real-time data sources like Epic, Athena, or Cerner to personalize every interaction with context-aware responses.
Design AI-driven flows for common queries (e.g., lab result requests, payment confirmations), while enabling smooth escalations.
Launch with a select department or region. Gather feedback, track KPIs like resolution time and SLA adherence.
Provide dashboards and scenario-based training to your call center teams. Use live analytics to optimize continuously.
Implement HIPAA-compliant protocols and enterprise-grade security. Regularly audit data flows, user access, and system integrity to protect patient information.
Today’s patients expect convenience, speed, and transparency. But legacy call centers can’t keep up:
Avg. hold time exceeds 4 minutes; 1 in 6 patients hang up.
Repetitive queries and complex tools cause overload.
Agents juggle multiple tools without a single view of the patient.
Patients must repeat their details each time they connect.
Delays in consent capture and audit logging.
Inefficient, frustrating call flows.
Organizations that deploy Mindbowser’s custom-built automation platform have seen substantial impact:
Multi-specialty Hospital reduced average call handling time by 47% and cut manual call routing by 63%, all while maintaining SLA compliance of 98.4%.
Revenue cycle partner integrated real-time eligibility checks into their IVR system, improving claim submission accuracy and reducing denials.
Outpatient network deployed intelligent call triage and saw a 2.5x improvement in first-contact resolution across departments.
Healthcare payer achieved a 40% reduction in agent-assisted interactions by deploying AI-guided self-service for policy and benefit queries.
✅ The result? Less time on the phone. Fewer missed handoffs. Happier patients. And teams who actually have time to focus on care, not chaos.
Patient Experience Teams, Call Center Agents, Clinicians
Patient Experience Teams, Call Center Agents, Clinicians
Cloud-Based Automation Engine (EHR-embedded option available)
Cloud-Based Automation Engine (EHR-embedded option available)
R4 (optional integration with HL7 v2 feeds)
R4 (optional integration with HL7 v2 feeds)
Epic, Cerner, Athena, Allscripts, Salesforce Health Cloud
Epic, Cerner, Athena, Allscripts, Salesforce Health Cloud
Patient Communication & Operational Automation
Patient Communication & Operational Automation
Secure, compliant, and built for safe PHI handling
Secure, compliant, and built for safe PHI handling
“With automation in place, we reduced patient wait times by 63% and improved call resolution scores in just two weeks.”
— Patient Experience Manager, Regional Healthcare System
We don’t just deliver solutions we build partnerships that drive transformation. With a proven track record in healthcare technology, we understand the industry’s unique challenges and offer customized solutions to help you achieve breakthroughs.
Deep healthcare knowledge ensures technology aligns with real-world clinical workflows, driving impact.
Pre-built components reduce engineering time by 30-40%, helping you get to market quickly.
AI models are trained on your local data in your secure cloud environment.
Proven integrations ensure seamless connectivity with EHRs, payers, and digital health ecosystems.
Delivered 50+ healthcare solutions across 10+ countries, representing our ability to provide a diverse healthcare ecosystem.
Reduced the development time by 40% by implementing customized solutions for every challenge.
We deliver 100% ownership with a perpetual license for IP and code, enabling seamless data integration. Ensure full control and flexibility.
Ensure seamless integration with your systems and scalability to adapt to evolving needs.
Our 50+ prebuilt frameworks accelerate the development process and reduce time-to-market by 30%.
The specialized AI tools are customized to address healthcare challenges, significantly improving diagnostic efficiency by 25%.
Stay informed with our hub, offering insights and thought leadership to empower your team.
Achieved 90+ NPS with a user-centric approach ensuring seamless adoption and superior experience.
Leverage automation to reduce errors by 60%, boost efficiency, and enhance care quality.
Our clear, open pricing ensures you understand your investment without hidden costs or surprises.
Our developers are HIPAA certified and skilled in various healthcare regulations, including GDPR and HITECH. We create HIPAA-ready solutions, ensuring security and compliance with all necessary standards. Trust us to deliver robust, compliant healthcare software that protects patient data.
We go beyond core healthcare solutions by offering a comprehensive suite of technology-driven services that enhance scalability, efficiency, security, and user experience.
From concept to deployment, we design and develop high-performance digital health products tailored to industry needs. Our approach focuses on scalability, security, and compliance, ensuring seamless functionality and a strong foundation for growth.
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Amazing team to work with. Very responsive and very skilled in both front and backend engineering. Looking forward to our next project together.
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The team is great to work with. Very professional, on task, and efficient.
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Mindbowser brought in a team of skilled developers who were easy to work with and deeply committed to the project. If you're looking for reliable, high-quality development support, I’d absolutely recommend them.
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I am happy to share that we got USD 10k in cloud credits courtesy of our friends at Mindbowser. Thank you Pravin and Ayush, this means a lot to us.
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Mindbowser is one of the reasons that our app is successful. These guys have been a great team.
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Kudos for all your hard work and diligence on the Telehealth platform project. You made it possible.
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