Transforming Healthcare Customer Experience

Our comprehensive digital customer experience services are designed to enhance patient engagement and satisfaction. By leveraging the latest technology, we empower healthcare organizations to deliver personalized and seamless experiences at every touchpoint.

Our Digital Customer Experience Services

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Digital Patient Engagement

From appointment reminders to virtual consultations, we help you develop tools to streamline communication and enhance the patient experience.

Personalized Support

Healthcare CRM

Our healthcare customer experience solutions include robust CRM software designed specifically for the unique needs of healthcare providers, enabling better patient management and communication.

Data-Analytics-Engine

Data Analytics

Our advanced data analytics solutions help healthcare organizations gain actionable insights from patient interactions, allowing for data-driven decision-making and improvement.

Remote Patient Monitoring Check-Ins

Patient Education Platforms

Educated patients are empowered patients. We offer intuitive patient education platforms to deliver relevant health information and resources, promoting better understanding and adherence to treatment plans.

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Multichannel Communication

Reach patients conveniently and securely with our multichannel communication solutions, which include SMS, email, and mobile apps, ensuring seamless and consistent interactions across all touchpoints.

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Seamless Integration Services

Our team of experts provides seamless integration services to connect our solutions with your existing systems and workflows, ensuring data integrity and maximizing your overall operational efficiency.

The HealthConnect CoPilot Advantage

Transforming Healthcare Customer Experience with Seamless Data-Driven Interactions

HealthConnect CoPilot is a healthcare interoperability solution offered by Mindbowser. It can bring together electronic health records (EHRs) from various systems and wearable devices like Fitbits and Apple Watches. This combined information helps doctors give patients more personalized care.

What HealthConnect CoPilot Could Do for You?

  • HealthConnect CoPilot creates a centralized view of a patient’s medical history, preferences, and past interactions, enabling a more holistic understanding.
  • HealthConnect CoPilot facilitates secure communication through various channels like SMS, secure messaging apps, and patient portals, improving accessibility and convenience.
  • Data from HealthConnect CoPilot empowers healthcare providers to personalize communication, address individual concerns promptly, and offer relevant healthcare services.

HealthConnect CoPilot Highlights

  • Personalized communication, faster response times, and convenient access to information lead to a more positive patient experience.
  • Positive customer experiences create patient loyalty and encourage them to return for future healthcare needs.
  • Insights from patient interactions can inform strategies for improving customer experience and service delivery.

End-to-End Healthcare Technology Services

We go beyond core healthcare solutions by offering a comprehensive suite of technology-driven services that enhance scalability, efficiency, security, and user experience.

  • Product Engineering
  • AI/ML Solutions
  • Cloud Solutions
  • Integration Solutions
  • Data Analytics & Reporting
  • Compliance & Security
  • Telehealth Solutions
  • mHealth Application
  • Clinical Decision Support System

From concept to deployment, we design and develop high-performance digital health products tailored to industry needs. Our approach focuses on scalability, security, and compliance, ensuring seamless functionality and a strong foundation for growth.

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We provide custom AI/ML development services to help healthcare organizations automate workflows, enhance clinical decision-making, and extract actionable insights from data. Our expertise includes predictive analytics, NLP for medical records, and AI-powered automation tailored to your needs.

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We help businesses migrate, build, and optimize healthcare applications on cloud platforms while ensuring compliance and security. Our cloud services include architecture design, DevOps automation, and scalable infrastructure management for seamless performance.

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We enable secure and efficient integrations across EHRs, medical devices, third-party APIs, and digital health platforms. Our team ensures data interoperability using FHIR, HL7, and custom API development, reducing silos and improving workflow efficiency.

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We offer data engineering, analytics, and reporting services to help healthcare organizations harness their data effectively. Our team develops real-time dashboards, predictive models, and automated reporting to support better decision-making.

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We help businesses meet HIPAA, GDPR, and other regulatory requirements by integrating security best practices into development. Our services include risk assessments, DevSecOps implementation, and data protection strategies for secure digital health solutions.

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We help organizations design, develop, and integrate telemedicine platforms with features like video consultations, remote patient monitoring, and secure data exchange. Our services ensure seamless connectivity while maintaining compliance with healthcare regulations.

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We provide end-to-end mHealth app development services, designing secure, user-friendly, and HIPAA-compliant mobile solutions for healthcare providers, patients, and caregivers. Our services include custom app design, wearable integrations, remote monitoring, and telehealth features to enhance patient engagement and care accessibility.

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We develop custom Clinical Decision Support Systems (CDSS) that provide real-time insights, AI-driven recommendations, and predictive analytics to improve patient outcomes. Our solutions integrate seamlessly with EHRs and existing healthcare systems, reducing cognitive load and enhancing clinical decision-making.

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Why We’re Your Greatest Fit

We don’t just deliver solutions we build partnerships that drive transformation. With a proven track record in healthcare technology, we understand the industry’s unique challenges and offer customized solutions to help you achieve breakthroughs.

Our Clients

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A Glance of Our Work

Compliance-Driven Services!

Our developers are HIPAA certified and skilled in various healthcare regulations, including GDPR and HITECH. We create HIPAA-ready solutions, ensuring security and compliance with all necessary standards. Trust us to deliver robust, compliant healthcare software that protects patient data.

Our Partner Ecosystem

Most Popular Solution Accelerators

Save minimum 40% in development costs and build products in 55% less time with our advanced solution accelerators.

EHRConnect provides a robust API/SDK for effortless integration with major EHR systems such as EPIC and Cerner, ensuring secure data exchange with advanced authentication and authorization protocols. Its support for diverse FHIR endpoints enhances data interoperability, facilitating efficient communication.

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WearConnect is a wearable technology platform facilitating seamless integration between wearable devices and various applications, enhancing user experience and data accessibility. It enables efficient communication and data exchange, empowering users to leverage the full potential of their wearable devices.

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PHISecure is a comprehensive solution dedicated to safeguarding Protected Health Information (PHI) within healthcare systems, ensuring compliance with privacy regulations like HIPAA. Its advanced encryption and access control features offer robust security measures to prevent unauthorized access to sensitive patient data.

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SecureSphere provides a holistic infrastructure management solution, facilitating swift deployment within hours. It prioritises compliance, scalability, and high performance. Additionally, it seamlessly integrates advanced monitoring tools, underscoring a commitment to security and reliability throughout the infrastructure.

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Frequently Asked Questions

What makes Mindbowser's healthcare customer experience solutions unique?

At Mindbowser, we pride ourselves on our expertise in healthcare technology, our ability to provide customized solutions tailored to your specific needs, and our commitment to seamless integration and scalability. We prioritize compliance and security, employ a design thinking-led approach, offer a healthcare learning center, utilize automation for quality enhancement, and maintain clear and open pricing structures.

How do your solutions ensure compliance and security?

Our solutions are built with compliance and security in mind from the ground up. We adhere to industry regulations and standards, implement robust security measures, and regularly update and audit our systems to ensure the highest levels of compliance and data protection.

How can DTX solutions engage users effectively?

Absolutely. We specialize in seamless integration, ensuring that our solutions work harmoniously with your existing systems and workflows. Whether you’re using electronic health records (EHR) software, practice management systems, or any other healthcare technology, we can integrate our solutions to optimize efficiency and productivity.

What is CX in the healthcare industry?

CX in the healthcare industry refers to Customer Experience, which encompasses all interactions and touchpoints between patients and healthcare providers. It focuses on enhancing patient satisfaction, engagement, and overall experience throughout their healthcare journey.

What does CX mean in healthcare?

CX in healthcare emphasizes creating positive experiences for patients by ensuring seamless interactions, personalized care, and effective communication with healthcare providers. It involves understanding patient needs and preferences to deliver high-quality care that meets or exceeds expectations.

What is a digital customer experience?

A digital customer experience refers to the interaction between customers and a brand or organization that occurs through digital channels such as websites, mobile apps, social media platforms, and email. It encompasses all aspects of the customer journey in the digital realm, from initial engagement to post-purchase support.

What is CXM in healthcare?

CXM, or Customer Experience Management, in healthcare, involves the strategic management of all touchpoints and interactions between patients and healthcare providers. It encompasses the processes, technologies, and strategies used to optimize the overall patient experience and drive patient satisfaction and loyalty.

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